TERMS & CONDITIONS

If you have any questions or concerns about these “Terms and Conditions” please feel free to write us an email or simply give us a call on working days from 7am / 9pm.

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Note: Please Read “AusClean Sydney Services” Terms and Conditions Carefully!

By Accessing our website . you agree to be bound by the Terms and Conditions below.

These terms and conditions are subject to change without any notice what so ever, from time to time in our sole discretion.

We will notify you of amendments to these terms and conditions by posting them on this website, if you do not agree with terms and conditions below. Please feel free to close this website at your earliest convenience (Please do not access this website and please do not book any type of our service if you cannot comply with our terms and conditions).

Pricing

Our business reserves the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by us.
For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters the price will increase.

Access
• The Client must provide electricity and running water at the premises where the service is conducted. Failure to provide these is subject to a $50 non-refundable fee.

The Client is responsible for providing access to their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a $50 non-refundable fee.
we are NOT responsible for any alarms triggered during a cleaning service visit. The customer MUST provide the cleaning company with full instructions for disabling and/or resetting any alarm systems on the premises
The Client is requested to arrange a suitable parking space for our vehicles within close proximity of the property within 20 meter and to cover any parking/congestion expenses if applicable,traffic penalty incurred on job will transfer to customer name and customer will be responsible for any cost related.
Please provide access to the property in order for our window cleaning technician to dry the windows by hand.

Payment

Payments associated with cleaning services provided are arranged by the methods listed below, as follows:

I. Cash payment
• II. Bank transfer payment
• III. Card payment
• IV. Cheque payment

Cash payments
• I. 1. Cash payment is accepted upon completion of the requested work, directly to our business personnel.

I. 2. Cash payment can be left in an envelope or other container at a specified location in the property where the requested service is being performed – company staff must be advised with all necessary details.
I. 3. Cash payment can be left with a contact person present at the working site – company staff must be advised with all necessary details.
I. 4. Cash payment can be left at a specific location, different from the working site, in cases where keys are to be picked from/delivered back to a different address. The cash payment associated with the requested work must be present at this location, in an envelope or other container, or left with a specified contact person – company staff must be advised with all necessary details.
I. 5. In cases where the cash payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3 and I.4. from our Payment terms and conditions), such is expected within a time frame of 5 working days following completion of the work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
I. 6. In cases where cash or bank transfer payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3, I.4 and I.5 from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.

Bank transfer payments

II. 1. Bank transfer payments from private customers are only acceptable upfront. The amount associated with the requested work must be deposited into a specified bank account at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these payment terms are not met, our company holds the right to cancel the service.
II. 1.a. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. from our Payment terms and conditions) and the service is provided, such is expected within a time frame of 5 working days following completion of the work. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
II. 1.b. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. and point II.1.a. from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.
II. 2. Bank transfer payments from corporate customers, agencies and any type of business registered entities are acceptable within a time frame of 15 working days upon completion of the requested work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
II. 2.a. Services valuing $200.00 or above, payable with bank transfer and associated with corporate customers, agencies and any type of business registered entities, are to be secured with a deposit of 50% of the total service value, payable at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these terms are not met, our company holds the right to cancel the service. Deposit amount can be arranged with card payment (for reference, point III. from our Payment terms and conditions).
II. 2.b. Our company holds a credit limit of $100.00 outstanding balance for services, associated with corporate customers, agencies and any type of business registered entities. No bookings for services will be accepted considering company liabilities have reached, or exceeded the aforementioned limit.

III. Card payments

III. 1. Card details associated with services provided for private customers, corporate customers, agencies and any type of business registered entities are provided upon the act of arranging a booking for the services. Those details serve as a security measure in regard to last minute cancellations in accordance to our Terms and Conditions, as well as arranging payments if such payment method is agreed during the act of arranging the booking.
III. 1.a. In cases where card details are not provided in accordance to point III.1. from our Payment terms and conditions, or a different card is to be used for arranging the payment, such details are to be provided at least 5 hours prior to the service start in order to successfully confirm the booking.
III. 1.b. In cases where card details are not provide
• III. 2. The card details provided by the customer are used for processing the charge for the relevant service, inclusive of automatically processed transaction fees of 1% of the total amount for debit cards, and 2% of the total amount for credit cards. The relevant transaction fee is applied on top of the quoted amount for the service.
III. 3. Card transactions are processed on the day of the service.
• III. 4. In cases where card payment fails, customer is promptly informed by our business. If no action is taken by the customer in order to address the issue, invoice with payment instructions is sent to the customer by email. Payment is expected within time frames, stated in Point II. Of our Payment terms and conditions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

Cheque payments

IV. 1. Cheque payments are arranged upon service completion directly to our business personnel. The cheque is composed following instructions from our business technician on site. Information in regard to the cheque payment containing invoice and payment instructions can also be provided by email, if such information is requested by the customer.
IV. 2. Cheques can be posted within a time frame of 5 working days for private customers and 15 working days when payments are associated with corporate customers, agencies and any type of business registered entities.
IV. 3. In cases where the conditions in point IV.1. and IV.2. of our Payment terms and conditions are not met, our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with our business Payment terms and conditions, as well as the general Terms and conditions. please note that if you fail to pay outstanding amount within given timeframe any associated cost, including our solicitor cost ,legal cost ,late payment fee,administration cost related with outstanding payment will be added on top of outstanding amount and will be claim through court or any related agency.

Cancellations

The Client can cancel or reschedule the scheduled service by giving us at least a 48h notice. Failure to provide us with the needed notice will result with a $50 non-refundable fee. Please note, all credit and debit card transactions will be recovered by charging customers with $35 cancelation charges for written and/or emailing notices received longer than 48 hours, a charge of $55 will be applied on those cancelation notices received between 24 and 48 hours and no refunds will be made/issued if a booking is cancelled that has been paid through a credit card or debit card and a notification is received to cancel the booking in or less than 24 hours.
The Client may terminate a regular cleaning service (rather than just cancel one week’s appointment) by giving at least one full week notice prior to the cleaning service in writing via e-mail, giving reason and specifying the last cleaning date.
The Client must pay the full price of a cleaning visit if the regular cleaning service is cancelled or rescheduled without 48hr notice or is terminated less than one week before the agreed start of the visit.
The Client can reschedule or cancel the appointment over the phone or by e-mail.
We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
The cleaning our business has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

Insurance

Our business and the individual contractores hold Public Liability Insurance
Claims can be covered by the Our business and/or its operatives insurance, only if the damage/breakages are reported within 24hours of the cleaning service visit.
Our business reserves any right to refuse disclosure of confidential company documents.

Claims

No refund claims will be considered once the cleaning service has been carried out.
All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by our business with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
The Client agrees to allow our business back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services.
The Client must be present at all time during the recovery clean.
Our business reserves the right to do only offer one recovery clean per service.
While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed.
Our business may require entry to the location of the claim within 24 hours to correct the problem.
In case of damage, proven to be caused by us, Our business will repair the item at its cost. If the item cannot be repaired our business will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement. This liability applies only once the payment for the service has been received in full.
customer must pay for service in full without any dispute.matter of any damage will be consider as a separate issue .
we will be not responsible for any customer cost arise due to cleaning rectification issues, we can cancel the job at any time without holding any responsibilities due to cancellation . any booking time given to customer is not fixed , we can be late on job if uncontrollable issue arise or on previous job take more time then expected.

Record keeping

we keep record of the job in form of notes, email,messages , images ,call voice record,property video ,online video conferencing with our team on jobs etc. we may takes images and videos on of the job in respect to keeping record purpose ,quality of work monitoring purpose and evidence purpose. we may require to provide records as an evidential proof,information or state of the job to any agency or department .

Liability

Our business shall not be liable for any third parties or their actions that enter or are present at the Client’s premises during the cleaning visit. The cleaners cannot be relied on to grant access to the property to any third parties.
Items excluded from the cleaning company’s liability include: cash, jewellery, art, antiques and items of sentimental value. Refund for for items of sentimental/personal value will be made only at its current cash value.
Our business requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
Our business shall not be liable for the shrinkage of carpets as a result of poor fitting.We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned properly since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.
Freezers must be defrosted in advance. As the time-scales for defrosting will not enable us to thoroughly clean it.
Our business is not liable for any wear or discoloration of fabric that becomes more notable once dirt is removed.
We are not liable for any damages caused by faulty products/equipment provided by the customer.
Our business shall not guarantee After Builders Cleaning service when building work has not finished and there still are people present on site.

Regular domestic cleaning service

The Client agrees to pay cash to the cleaner directly on the day or by setting up a bank Standing Order before the service commences. If the payment is not received, the cleaning company reserves the right to suspend or cancel the service.
Every regular cleaning service operates under a minimum agreed time, which is confirmed by e-mail in writing. Our business must be notified by e-mail at least 48h before the service regarding any changes in the agreed cleaning time. /Example: if the Client needs to change the working time from 3 hours to 2 hours, our business must be notified 48 hours prior the next visit
For all regular domestic cleaning services we do not require minimum term contract. We require at least one week’s notice to terminate the service.
The price quoted to the Client over the telephone or in e-mail ONLY includes cleaning and ironing labour costs.
The Client agrees to provide a list of cleaning tasks required and all detergents, supplies and equipment needed for the cleaning, unless otherwise agreed with the cleaning company. All equipment and supplies should be in safe working order.
Our business is not liable for completing jobs where sufficient cleaning products equipment were not supplied to do so.
Should a meeting with the cleaner is required by the Client, this should be paid in $10, to cover travel and time expenses.
If the Client requires items to be cleaned that require special products/supplies beyond standard, our business reserves the right to refuse to provide such special provisions. Our business will advise the customer to provide such specialist cleaning supplies, and provide instructions to the sales operative when placing the order via telephone or e-mail before the service is carried out OR to the cleaner when they arrive.
The cleaning company and the individual cleaners hold Public Liability insurance. Neither the cleaning company nor its insurers shall be liable for the first $100 of any claim nor for any claim of $100 or less in value. However, where the cleaning company has not fulfilled its obligations to perform with reasonable care and skill under this Agreement or has failed to perform its obligations at all or to any significant extent, the cleaning company may also be liable for the first $100 of any claim.
The Householder shall have adequate insurance cover in place against liabilities to the Cleaner for any claims that amount to $100 or less and shall produce to the cleaning company a copy of the appropriate insurance policy and certificate if so requested by the cleaning company. (This may be in the form of a general household insurance policy)
By entering into this service agreement with our business, the Client agrees that at any time before OR for twelve months after the termination of the cleaning service, she/he will not hire or use any regular domestic services provided by a present or past cleaner introduced to the Client by our business. If such situation occurs there will be a charge of $1000 for breaking this clause. Our business will look for their rights at the small claim court

Gardening Services•

All quotes for Professional Landscaping/ Gardening Design are given after a survey on site.

We have a minimum charge for basic gardening maintenance.
Garden Waste Collection is not included in the gardening price. It is given on site, depending on the state of the garden.
All quotes for basic gardening appointments booked over the phone are confirmed on site by the gardening team, before commencing work.

Special Offer Conditions

Promotional offers cannot be combined with other offers or discounts.
Promotional offers do not apply for minimum charges.
• Promotional offers are subject to availability and usually apply for specific days, time slots and areas.
Every promotion holds its own terms and conditions – for specific information please call us for more information.
By providing your email address and phone number to our operators you agree to receive our promotional newsletters and text messages. You can freely unsubscribe from them anytime, by clicking on the ‘unsubscribe’ (in emails) or replying with STOP (to text messages).

Re-Clean Notices: Please note, re-clean notices are only entertained or accepted when we have received an inventory report within 24 to 48 hours. We only accept the inventory reports issued by private or independent inventory clerks or real estate agencies. Customer is requested to fully inspect the property before the cleaners or cleaning team leaves the property. Notices received from customers after the inspection is made will not be accepted unless an inventory report is received as explained above.

Please understand that our service does not guarantee the dust settled from the time we clean to the time of inspection; an empty house can accumulate dust very quickly.

Instructions: If cleaners have worked on your instructions then no re-clean or re-do claims will be accepted or entertained.

Respect and Equality: We have a zero tolerance policy towards suspicious behavior, stress, push and rude behavior of any sort and where respect and equality is not offered. Anyone stress the people out, scaring them, threatening them will be dealt at the highest possible level. All such behaviors are reported to the safe neighborhood team as well as challenged in NSW courts.

Deliverable from your side: If deliverable from your side which have been emailed to you at the time of invoice (invoice email and booking confirmation) are not met or delivered then no claims of re-clean or re-do will be accepted and no claims of refunds will be entertained.

we are not responsible for picking of any type left over rubbish.customer must close the blind to allow us to clean windows in advance.

if customer is not able to provide parking for our minimum 1 vehicle , extra charge applies including the parking cost and parking time .

Our 100% bond back and any guarantee is depend on our check list and condition of the property .final price also subject to change on initial inspection and we only inspect property on cleaning date and time unless special arrange from us with customer prior to cleaning .

Walls are spot cleaned – 20 minutes included (usually enough for average 1 to 2 bedroom unit property) – Additional charges may apply if walls are badly marked, or excessively stained as they may require extra cleaning time and effort .

1 man-hour equals time taken by 1 cleaner at 1 hour .

Job will be set to total maximum pre-specified man-hours .Extra cost applies for any jobs required more detailing or time.

we use our own standard equipments and chemicals from our supplier .we will try our best to clean any items according to supplier guidelines and description.

we don’t give any guarantee for blind cleaning,.To clean blinds for the purposes of a bond clean, we do dusting only to remove any dust. There is an assumption that the blinds are in good condition. Dirty or greasy blinds take a lot longer to clean and are not included in our standard bond cleaning service. In this case, bringing them to the standard required to pass a cleaning inspection will require a lot more work and thus additional charges may apply. If the blinds are badly soiled or there is a lot of mould present on the blinds they may need to be cleaned by Professional Blind Cleaning Company.

If the oven hasn’t been cleaned on regular basis then it is not possible to remove all the carbon & grime & achieve 100% cleaning results. If oven is greasy or very dirty it may incur extra costs.

We will not take any responsibility for any pre-existing damage, items which are nearly touch and broke conditions ,personnel belongings,left over items in property.

its customer responsibilities to check property at end of the job and pay accordingly in full .we dont have any credit facility for any domestic jobs or any end of lease cleaning.all quote given verbally, on phone ,via email or messages is excluding 10% GST.

more truck hire related terms and conditions :

customer has to pay all tolls and parking fees.customer will be responsible for providing parking for our truck ,any penalty may be transfer to customer name .

we charge extra for packing material like boxes, shrink wrap,bubble wrap,etc.

To become eligible for transit insurance : customer has to provide correct value of the total items in advance by providing the valid invoice or receipt in written. customer has to pack item according to professional standard in front of removalist – un pack in front of removalist .customer can use our packing services with removalist service.we will not accept any type of claim once we leave the premises.we will not accept any claim for item which are dangerous,illegal,harmful and which are not covered by our insurance company .in addition items like paintings, artwork, artifacts, sculptures, glassware, foodstuffs, jewellery, articles made using gold, silver, diamonds or precious stones, bullion, or cash, bonds, securities or any other form of negotiable instrument are not covered.

Extra charge applies if the access or job is difficult,stairs are involved .

please note that we dont move fish tanks ,piano,pool table,garden heavy pots or any heavy items which are not easliy move by number of hired removalists .

all quote given on verbally, on phone ,via email or messages is excluding 10% GST ,unless its stated otherwise .

MORE TERMS AND CONDITIONS APPLY , If any further questions arise you can call us anytime 24/7 on CALL 0430 360 601 or send us an email and our friendly operators or sales or support executives will inform you further on our special Removal

TERMS & CONDITIONS

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